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速卖通客服模板大全

速卖通客服模板大全

 

3.29大促快来了,今天给大家分享一些常用沟通模块,希望能够给咱们卖家一些帮助。

一、售前询盘模板

卖家在交易过程中会遇到许多的询盘,那么怎样做能更有效的转化订单呢?

1询盘问价

Ask how much …(问:xx产品多少钱)
站内信、

留言

Hello, Glad to receive your enquiry.

According to your enquiry I do not know which  style you need because we have so many types showing on the websites, can you  please let me know the detailed model according to our websites ……?

Looking forward to hearing from you soon.

Best Regards

xx

旺旺 Hello, Glad to receive your enquiry. Which style  do you need and the link?
回复简译 很高兴收到你的订单,请问您需要哪款,能提供链接吗?

2催付款模板

Ask
站内信、

留言

Dear buyer,

We have got your order  of XXXXXX.But it seems that the order is still unpaid. If there’s  anything I can help with the price, size, etc., please feel free to contact  me. After the payment is confirmed, I will process the order and ship it out  as soon as possible.

Thanks!

Best Regards

xxx

旺旺 1)Dear, thank you for  your support! We will send out the package as soon as possible after your  payment.(谢谢你购买,请尽快付款,我们尽快发货)

2)Dear, there are  only 3 days left to get 10% off, please kindly finish your payment as earlier  as you can, thanks.(折扣诱惑法)

回复简译 感谢你购买,但是订单号XX还没付款,

3产品缺货

Ask This one in stock?(关键词 in stock=有货 ,out of stock=缺货)
站内信、

留言

Dear buyer,

We are very sorry that item you ordered is out of stock at the moment. I will contact the  factory to see when it will be available again. I would like to recommend  some other items of similar styles. Hope  you like them too. You can click on the following link to check them out XX??  ?.If there’s anything I can help with, please feel free to contact us.

Thanks!

Best Regards

xx

旺旺 Sorry, the item was out of stock ,we recommend  the similar styles like www…….Hope you like it. Anything can help ,please contact  us.
回复简译 抱歉没货了,但推荐你买相似的款(链接),有需要请找我

二、买家付款后模板

1)资金通过风控

Ask Have you shipped it out ?(你发货了吗?)
站内信、

留言

Hi Dear,

Thanks for your order and payment. Your item will  be sent out in X business days as  promised. After doing so, will send you a notification letter with tracking  No. By the way,

1) Please confirm  your address, post code and phone number is updated without change  (Russian customers must give us the receiver’s full name)

2) To avoid you paying high import taxes, we  usually declare the item name  “XXX” and item value “under  USDXXX”, is it OK?

Any special requirements please reply within 24  hours, thanks!

Best Regards

xx

旺旺 Thank you for paying the order. Please help us  confirming the address and the value
回复简译 感谢您的购买,多少天将发货,另1)请确认地址,2)请确认申报的物品和金额(防止客人扣税造成纠纷)。以上一般以站内信或留言通知对方。

2)资金未通过风控

Ask
站内信、

留言

Dear, your order has  been closed because your credit card has not been approved by  AliExpress, if you want the item now, we have prepared for you and you can put a new order, Besides, you can pay through western union , TT payment or try other  way too. Also, please contact with the Ali  initiatively! Good luck!

Best Regards

xx

旺旺 Sorry, your order had been cancelled by Ali  ,please order it again or contact with the Ali initiatively, Thank you!
回复简译 不好意思,你的资金未通过风控。请您再尝试下一个订单或通知速卖通的客服

三、卖家发货后模板

Ask Where was the package? The track number ?
站内信、

留言

Hi Dear,

has sent out your package, it is estimated to  arrive in 7-10(自行修改到货时间) days in normal  conditions. If not, please don’t hesitate to contact us.

Tracking number: xxxx

Tracking website: xxxx (Information  will be shown on the website in 2-3 business days).

Thanks again for your great purchase, sincerely  hope our item and customer service can give you a pleasant buying experience.

Best Regards

xx

旺旺 Friend, your order have been shipped with track  number ****, you can track it at www……..,thank you .
回复简译 您的产品已发货,跟踪号**,网址***(各国家的邮局或17tack)

四、货物妥投模板

Ask
站内信、

留言

Hi Dear,

Checked on tracking website that you have  received your order! Is it arrived in good condition without breakage?

If you are satisfied with your purchase and our  service, it will be much appreciated that you give us five-star feedbacks and leave positive  comments on your experience with us!

And if you got any problem, please  contact us directly for assistance, rather than submitting a refund request. We aim to solve  all problems as quickly as possible, thank you!

Best Regards

xx

旺旺 Dear , Thanks for your support to our store. It  would be highly appreciated if you could leave us a positive feedback, which  will be a great encouragement for

us. If there’s anything I can help with, don’t  hesitate to tell me.

回复简译 感谢您的支持,满意请给5分好评,不满意请联系我们,我们将尽快解决问题

希望以上几个小模板能帮助大部分卖家解决燃眉之急,但小编也提醒各位亲爱的卖家:以上提供的模板还需要大家根据自己类目和经营情况进行适当修改,最终将之形成自己店铺的专属模板。

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